What is an active user?
Active users are users that have been active in your Placker organisation in the last 30 days, there is a minimum of 2 users on your subscription.
If you have a Trello board with 12 members and you and two other team member are the only ones using Placker, there are only three active users.
What is an organisation?
Organizations are like your team or your program. We use organisations to group boards and members. Subscriptions are linked to organisations. You can link any number of organisations to a subscription or create multiple subscriptions if you need to.
How do I upgrade/downgrade my plan/users?
You will have a monthly subscription based on your organizations. You can add or remove organizations any time during the month to change the number of active users in the next billing period. There is a minimum of 2 users on a subscription.
To make sure you only pay for active users, we automatically calculate and change the active users for the next billing period one week prior to the end of the current billing period. You will always get a notification before when the number of active members changes so you can take action if you want to. Changes in your subscription will always be effective from the next billing period onwards.
What is the fair use policy?
We don't want to restrict the number of boards or members as this is annoying so in principle, we like to give everyone unlimited boards and members. When we detect abuse of our policy we have the right to limit your scope to ten boards and ten members per active user, this is usually more than enough for any team size.
I'm interested in dedicated hosting
Dedicated hosting is available for the enterprise plan, the cost of dedicated hosting will be estimated and billed separate from the number of active users and depends on the number of users and your infrastructure.
What payment methods do you accept?
We accept all major credit cards and PayPal
What currencies do you accept?
You can subscribe to either US Dollar or Euro when you sign up to your subscription, the amounts will be the same, the currency will be different.
Are you related to Trello?
No, we love Trello and created Placker separately to plan, track and report work. Placker works great next to Trello. Our vision is to expand Placker as an open platform across multiple tools.
We have no relation not related in any way to Trello or Fog Creek software.
I have a question about...
Chat with us for any of your questions. Please leave your e-mail address in the chat if we are not available (we are from Utrecht, The Netherlands in Central European Timezone). We will get back to you as soon as we can.